Shipping policy
Thank you for shopping at Apex Pet Health. Below are the terms and conditions that constitute our Shipping Policy.
Processing Times
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Order Processing: All orders are processed within [1–2] business days (excluding weekends and holidays) after receiving your order confirmation email.
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Order Tracking: You will receive a notification with tracking details once your order has shipped.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: [5–7] business days
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Expedited Shipping: [1–3] business days
International Shipping
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We currently offer international shipping.
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If shipping internationally: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Apex Pet Health is not responsible for these charges if applied; they are the responsibility of the customer.
How do I check the status of my order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [support@apexpethealth.store] with your name and order number, and we will look into it for you.
Damaged or Lost Items If you received your order damaged, please contact us immediately at [support@apexpethealth.store] with your order number and a photo of the item's condition. We address these on a case-by-case basis to find a satisfactory solution.